- Shipping & Delivery
- Privacy & Security
- Returns
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Images
Shipping & Delivery
We guarantee to dispatch your products within 48 hours of receiving your order and payment (Monday – Friday). We ship within the UK and internationally. We offer a range of postal options, all of which can be viewed on our postage section during checkout.
Privacy & Security
We take our customers’ privacy and security very seriously. For that reason, we have a dedicated team of web developers and server administrators to ensure our website meets required security standards. You’ll notice that our website is fully insured and verified by viewing the lock icon security certificate to the left of the domain name in your browser on all checkout pages.
We do not store credit card details, and instead, use PayPal as our payment gateway for secure payments. Your user details are securely stored and all reasonable steps are taken to protect your personal information.
Returns
Please view our returns policy for full details on how to return your item.
Ordering
You must be aged 16 years or over to place an order for your spectacles. You must supply a detailed written prescription from a qualified optometrist, and it must be a valid prescription from within the last 2 years. If possible, please try and obtain the pupil distance measurement from your current glasses if applicable.
Payment, Pricing & Promotions
We accept payment via PayPal and all major credit/debit cards. Prices shown on the website are in GBP and include any applicable discounts. All orders must be paid in full before we can process your order.
Viewing Orders
You can view your current and previous orders at any time by logging in to your account.
Updating Account Information
You can update your account information, such as your delivery address or contact details, at any time by logging in to your account.
Images
Every effort is made to display the products shown on our website as accurately as possible, however, due to different screen resolutions and colour settings, colours shown on screen may differ slightly from the actual product.